By accessing or using the Lumi website or any of it's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our website or services.  

• Permitted Use: You may use our Lumi website to browse, explore our products, and make purchases.
• Prohibited Use: You may not use our website for any illegal or unauthorised purpose, including but not limited to: Collecting or harvesting information about other users; Engaging in any activity that could damage, disable, overburden, or impair our website or service; Attempting to gain unauthorised access to our systems or networks.

• Accuracy: We strive for accuracy in our product information and images. However, please note that screen settings can influence the perceived colour of products. The actual colour may vary slightly from what you see on your device.
• Availability: Product availability may fluctuate, and we reserve the right to discontinue or modify products without prior notice.

• Placement: By placing an order, you agree to purchase the specified products and pay the applicable price.
• Payment: We accept various payment methods. All payments are subject to verification and authorisation.
• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to: Errors in pricing or product information; Inventory shortages; Credit card authorisation issues.
• Price Changes: We reserve the right to adjust product prices at any time. We will make reasonable efforts to update our website promptly; however, it is your responsibility to verify the price before placing an order.

• Shipping: We offer shipping to South Africa. Shipping costs and delivery times will be calculated at checkout.
• Returns: Our return policy is outlined in our Return Policy.

• Ownership: All content on our Lumi website, including but not limited to text, graphics, logos, and trademarks, is the property of Lumi and is protected by copyright and other intellectual property laws.
• Use Restrictions: You may not reproduce, modify, distribute, or display any content from our website without our prior written consent.

• No Warranties: We make no representations or warranties of any kind, express or implied, regarding our website or services.
• Liability: In no event shall Lumi be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.

We utilise various third-party services to operate our website and fulfil your orders. These services may collect and process your personal information. We will only share your information with third-party service providers who are necessary to fulfil your orders or provide our website functionality. For more information about our data sharing practices, please refer to our Privacy Policy. See point 11 below.

You agree not to engage in any of the following activities on our website:

• Malicious Activity: Introducing malicious software, viruses, worms, or other harmful code to our website or systems.
• Criminal Activities: Engaging in any criminal activities, including but not limited to, phishing, scams, fraud, or identity theft.
• Impersonation: Impersonating any Lumi director, staff member, or representative.
• Harassment: Engaging in any form of harassment, including but not limited to, bullying, stalking, or threats.
• Spamming: Sending unsolicited messages or advertisements.
• Unauthorised Access: Attempting to gain unauthorised access to our systems or networks.
• Violating Intellectual Property: Infringing on our or others' intellectual property rights, including copying Lumi's garment designs without permission.
• Reverse Engineering: Attempting to reverse engineer or decompile any of our software or products.

We reserve the right to terminate your account or access to our website if you violate these Terms of Service.

Please refer to our comprehensive Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Any disputes arising from these Terms of Service shall be resolved through mediation or arbitration before resorting to litigation.

Lumi shall not be liable for any delay or failure to perform its obligations under these Terms of Service if such delay or failure is caused by a force majeure event. Force majeure events include, but are not limited to, natural disasters, acts of God, acts of war, civil unrest, strikes, lockouts, labour disputes, epidemics, pandemics, stock delays related to shipping and customs, or any other event beyond the reasonable control of the affected party.

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

These Terms of Service constitute the entire agreement between the parties and supersede any prior agreements or understandings.

These Terms of Service shall be governed by and construed in accordance with the laws of South Africa.

For any questions or concerns, please contact us at hello@mylumi.co.za