Effective Date: September 16, 2024

At Lumi, we value your privacy. This Privacy Policy ("Policy") outlines how we collect, use,
and disclose your personal information when you interact with our website (the "Site") or make purchases through our online store (the "Store").

We collect the following types of information to ensure smooth functionality and to enhance your experience:

• Contact Information: Name, billing/shipping address, email, and phone number.
• Order Information: Purchase details, payment methods, and order history.
• Browsing Information: IP address, browser type, operating system, referring URLs, time spent on the Site, and pages visited.
• Device Information: Unique device identifiers, location data (with consent), and other technical details.
  

We use the data collected to:

• Process and fulfill your orders.
• Provide order-related communications, such as confirmations, shipping updates, and invoices.
• Manage your account and respond to inquiries.
• Tailor product recommendations based on your browsing and purchase history.
• Enhance and optimize our Site and Store by analyzing user behavior.
• Send you marketing materials (with your consent, which can be withdrawn at any time).
• Comply with legal and regulatory obligations.
  

We obtain your consent for the collection and use of your personal information in the following ways:

• When you provide it during checkout.
• By subscribing to our newsletters or marketing communications.
• By using the Site or Store and agreeing to this Policy.
  

You can withdraw your consent at any time by contacting us. Please note, doing so may limit your access to certain Site or Store features.

We may share your personal information with trusted third-party service providers, such as payment processors, shipping partners, and marketing agencies. These parties are authorised to use your information solely to perform the services we’ve contracted them for. We may also disclose your information to comply with legal obligations or if you violate our Terms of Service.

Lumi adheres to the Protection of Personal Information Act (POPI) of South Africa. We take reasonable measures to secure your data and use it only for the purposes outlined in this Policy. You have the right to access, amend, or delete your personal information by contacting us.

Our Store operates on the Shopify platform. Shopify securely stores your data on their servers, which are protected by firewalls. For more details, review Shopify’s Terms of Service and Privacy Policy.

We partner with third-party services to enhance the Site and Store experience. These services may independently collect data, and we encourage you to review their privacy policies for more information, please review their terms of service. Please review our Third Party provider links here:

https://www.bobgo.co.za/terms

https://ozow.com/privacy-policy

https://payfast.io/privacy-policy

https://mobicred.co.za/privacy-policy/

We implement industry-standard security measures, including Secure Socket Layer (SSL) encryption, to safeguard your personal information. While we strive to ensure the utmost protection, no method of online transmission or electronic storage is entirely secure.

Cookies are used to track your activity on the Site and Store, storing relevant information. You can control or disable cookies through your browser settings, though this may impact your experience on our platform.

The Site and Store are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe your child has provided us with personal information, please contact us immediately.

We may revise this Policy occasionally to reflect changes in our practices or comply with legal updates. Material changes will be posted on our Site, and we recommend reviewing this Policy regularly.

By using the Site or Store, you agree to our Terms of Service which further outline how your personal information is handled.

For questions regarding this Policy or your personal data, please email us at:

hello@mylumi.co.za